Policies

PRIVACY
The personal information you provide us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming. Your privacy is important to us. Online Security We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including specialized SSL (Secure Sockets Layer) programs. These programs protect you from identity theft and credit card fraud. Your information remains strictly confidential.

Site Use Policy
Protecting your privacy is important to MedicalSpaRx.com. This Policy explains how MedicalSpaRx.com uses and discloses the personal information collected from and provided by you while using MedicalSpaRx.com’s Web site (the "Main Site"). Any personal information collected or provided to us through the Main Site will be treated with care, and subject to this Policy, will not be used or disclosed in ways to which you have not consented. Any Order information provided to us on the site where you place an order will be treated subject to the terms provided in the order form which you should review prior to providing that information. By using the Site, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, you may not use the Site.

Information Automatically Collected
Like many other web sites, the Site automatically collects certain non-identifiable information regarding Site users, such as the Internet Protocol (IP) address of your computer, the date and time you access the Site, your operating system, the sections of the Site you visit, and the materials you post to or download from the Site. This non-identifiable information is used for Site administration and improvement. Your non-identifiable information may be disclosed to others and permanently archived for future use.

Personal Information You Specifically Provide
During your use of the Site, you may decide to voluntarily provide personal information such as your name, email address, postal address, and telephone number when asked for purposes such as communicating with MedicalSpaRx.com. MedicalSpaRx.com may use your personal information to contact and correspond with you, to respond to your inquiries, and as otherwise permitted by law. If you provide your email address, MedicalSpaRx.com may send to you, from time to time, email containing information about MedicalSpaRx.com and other matters it believes will interest you. Personal information provided to place an order on the Secure Site will be protected as stated in the privacy terms of the order form.

Disclosure of Your Personal Information
If MedicalSpaRx.com is involved in a merger or other reorganization, MedicalSpaRx.com may disclose your personal information to the resulting organization. Also, MedicalSpaRx.com must cooperate fully should a situation arise where MedicalSpaRx.com is required by law or a legal authority to release your personal information. You may request access to your personal information and information about MedicalSpaRx.com's collection, use and disclosure of that information by contacting MedicalSpaRx.com at info [@] MedicalSpaRx.com. Subject to certain legal exceptions, you will be given reasonable access to your personal information, and you will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Tracking Information
MedicalSpaRx.com may use and share with our partners non-personal statistical or demographic information which cannot be connected to the identities or other personal information of individual users for research purposes.

Trademarks
All trademarks not owned by Medicalsparx.com or its subsidiaries that are used in the website Medicalsparx.com are the property of their respective owners. The owners of these trademarks do not sponsor, endorse or are in any way affiliated with Medicalsparx.com.com. All products supplied through Medicalsparx.com are 100% original products.

Other Matters
This Site may contain links to other websites which collect information about you voluntarily. MedicalSpaRx.com has no responsibility or liability for or control over those other websites. If you stop using the Site or your permission to use the Site is terminated by MedicalSpaRx.com, MedicalSpaRx.com may continue to use and disclose your personal information in accordance with this Policy as amended from time to time. This Policy may be changed by MedicalSpaRx.com from time to time in MedicalSpaRx.com's sole discretion and without any prior notice or liability to you or any other person. New versions of this Policy will be posted here and you should check for Policy updates. If you have any comments or questions about this Policy or your personal information, please contact MedicalSpaRx.com at info [@] MedicalSpaRx.com

SHIPPING

All refrigerated product such as Botox or Dysport will be shipped to you within 4 days of ordering. In the rare instance that we do not have stock immediately available in one of our facilities we will inform you at the time of your order as to the expected time for your order to get out.
If you are located outside of the USA we will ship refrigerated products either by courier or express post depending on your location. In this instance delivery times will vary.

All non refrigerated products such as Restylane or Synvisc will be shipped by Post Express to you. Typically 7-10 days should be allowed for the product to arrive at your door.
If you are located outside of the USA we will ship refrigerated products either by courier or express post depending on your location. In this instance delivery times will vary.
In both instances of shipping you will be provided with a tracking number within 24 hours of your order being shipped.

RETURNS

In the unlikely instance that you receive your order and are unhappy with it we will issue refunds.
For refrigerated products we will issue refunds only if:
- the packaging of the product was misrepresented to you at the time of your purchase
- the package was warm or hot (over 8 degrees celsius)
- the product is damaged upon receipt
- upon initial use the product is proven to be inactive
In any of the situations listed above you are required to hold the products in the refrigerator or freezer until shipped back to one of our locations at our shipping expense. This will only occur in some instances if we wish to inspect the product before issuing a refund.

When shipping back it is expected that the product be placed in a Styrofoam box with ice packs in the same or similar manner that you received it in. The Styrofoam box should then be in a cardboard box same as when you received it.
In the event that a refund is found to be required you have the option to either have the order or portion of the order re-shipped, or receive a full refund.

Purchasing
MedicalSpaRx.com sells to Doctors, Clinics, Hospitals, Pharmacies and other licensed medical institutions. License information is mandatory to register and purchase.

Please note that some products may look slightly different than in the pictures shown on our site. Some products may have some foreign language on it depending on its country of origin. However, most products have predominantly English language packaging.

Additional Details

MedicalSpaRx.com is directly affiliated and operated by MedicalSpaRx.com. Because MedicalSpaRx.com is operated by MedicalSpaRx.com, your personal information may be used within the company, which in no way would violate our privacy policy, as it is the same company.